Frequently Asked Questions

Everything you need to know about your Kamin Centar experience.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as bank transfers and secure online payment gateways.

How long does shipping usually take?

Standard shipping typically takes 3 to 7 business days depending on your location. For larger fireplace units requiring specialized freight, delivery may take up to 10 business days.

What is your return policy?

You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that custom-built or personalized fireplace components are non-refundable.

Do your products come with a warranty?

Yes, all our heating units and accessories come with a standard manufacturer's warranty ranging from 2 to 5 years, ensuring long-term reliability and peace of mind.

Can I track my order online?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer professional installation services?

While we primarily retail premium heating solutions, we can provide a list of certified local technicians and partners who specialize in the professional installation of our products.